ORLANDO, Fla. (AP) — Disney is facing criticism over recent revisions to its Disability Access Service (DAS) program, which allows qualifying disabled individuals to avoid long waiting lines at its theme parks. Advocates argue that the changes are excessively restrictive, prompting a federal lawsuit and a shareholder proposal aimed at expanding eligibility for the program.
This dispute highlights ongoing tensions between Disney’s efforts to ensure fair access for disabled visitors and the need to prevent past abuses. Advocates maintain that the company’s new policies unjustly determine who qualifies as disabled.
Key Developments
- Disney’s DAS program has been restructured to focus on individuals with developmental disabilities like autism.
- Applicants must now undergo video interviews with Disney staff and a medical professional to assess eligibility.
- Critics argue the new guidelines exclude many individuals who genuinely need assistance, including those with physical disabilities.
- A shareholder proposal from DAS Defenders calls for an independent review of Disney’s disability policies.
- Disney plans to contest this proposal, claiming it misrepresents the causes of any attendance decline.
Full Report
Program Overview
The Disability Access Service was established in 2013 to provide accommodations for disabled guests, allowing them to reserve ride times online and avoid lengthy standby lines. Previously, the program had seen increasing usage, with the number of DAS pass holders rising from approximately 5% to 20% over the last twelve years. This uptick led Disney to revise its policies in an effort to mitigate past misuse.
New Eligibility Criteria
Under the updated guidelines, eligibility has been narrowed to primarily include guests with developmental disabilities, such as autism. Additionally, individuals seeking a DAS pass must now attend a video interview with a Disney employee and a contracted medical expert, who will determine their status. Those found to have provided false information could be banned from the parks.
Reactions from Advocates
Disabled advocates argue that the new requirements are overly stringent and do not adequately accommodate a broader range of disabilities. Shannon Bonadurer, a travel advisor and a mother of a disabled son, expressed frustration, stating, “They are making a determination about whether you’re disabled enough.” She noted that both she and her son were denied access to the program, despite their specific needs for assistance.
Disney’s Response
In response to the ongoing backlash, Disney emphasized its commitment to providing an inclusive experience for all visitors with disabilities. The company argued that the revised policies align with the Americans with Disabilities Act, which permits flexibility in the treatment of different disability types. Disney also highlighted its additional accommodations for disabled guests, such as assistive devices and quiet spaces.
Shareholder Proposal
A shareholder proposal led by DAS Defenders urges Disney to conduct an independent review of its disability access policies, with a public release of the findings. However, Disney’s legal team plans to oppose this proposal, labeling it as misleading regarding the reasons for any decline in park attendance, attributing such changes instead to factors like hurricanes.
Context & Previous Events
The DAS program was introduced in 2013 to address previous exploitation by unauthorized tour guides who monetized access to rides for able-bodied guests. Over the years, the program has expanded, reflecting increased awareness and need for such accommodations. However, the recent modifications mark a significant shift in Disney’s approach to disability access.
